Now that restrictions have been lifted or significantly lightened, we're starting to see members returning to facilities more and more. At the same time, summer is upon us and members are still exercising outside, doing outdoor activities, and spending time with family and friends... Until September. We know from previous years that September typically shows a significant influx of members returning. We also know that facilities are operating with much less staff and resources - so how do you prepare your staff, offerings, and get back to full class schedules to excite your members? Walk away with key strategies you can leverage today as members return to your club for the first time in a year OR even the first time after the summer months.
VP Customer Experience
As VP of Customer Experience, Adrian leads the Les Mills customer experience team to help members fall in love with fitness at partner clubs and facilities. Adrian has extensive experience in fitness and club operations in both for profit and non profit in Australia and prior to joining Les Mills spent five years in the technology sector, leading the US business development for a Club Management CRM. Adrian loves the outdoors and is based in Southern California with his wife and two young children.
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